Charger not working? We will help you quickly.

Make sure charging was started in the app: Easee for a home charger, Monta for chargers at businesses and public sites. Then check the colour of the light on the charger in the official Easee guide. If the light is red or charging still won't start, send us a photo of the charger on WhatsApp.

For a home charger use the Easee app. At businesses and public sites, charging is started from the Monta Charge app. We show you the right app at handover.

The light strip always shows the charger's state: standby, car connected, charging or error. The full list, with what to do for each colour, is in the official Easee guide.

Download the Easee app, create an account and add the charger with its serial number and PIN code. The detailed steps are in the Easee guide.

Open the Monta Charge app, choose the charger, tap "Charge now" and swipe to start. The steps are in Monta's guides for public chargers and workplace chargers.

Easee chargers have their own internet connection, free for the lifetime of the charger, so they do not depend on your Wi-Fi. If the charger shows offline, there was usually a power cut or it lost signal. Check that the charger's breaker in the consumer unit is on, then message us on WhatsApp and we will check the connection.

Lock and unlock the car, then unplug the cable from the car first and from the charger second. If it still won't come out, follow the steps for Easee chargers in the Monta guide or write to us.

The real power depends on the current available at the site and on the car's on-board charger. Many cars accept at most 7.4 kW or 11 kW on AC. The details are in our guide to home charging power.

The same working day, on WhatsApp, by email or through the support form below.

For chargers we installed, send us the request and we check whether the work is covered by warranty before doing anything. We tell you what happens next and whether there is any cost.

Yes, we also work on chargers installed by other companies, for a fee. Send us the charger model, the address and a few photos, and we tell you the cost before we travel.

No, maintenance is not mandatory. If you would still like a check, message us on WhatsApp or choose "Question or maintenance booking" in the form, and we agree a date together.

The charger model, the installation address, the colour of the light, when the problem started and, if you can, a photo or short video of the charger.